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    FAQs

    Home FAQs

    Pardon our PROGRESS!

    With the addition of Burien we will now have four locations, and something we’ve heard from you, and have seen in action, is that families want to visit different SGA locations – maybe classes after school in Ballard are great for you, but you want to go to Parents’ Night Out in Lake City – but currently the process from an online account perspective is difficult as each location has a separate enrollment portal.

    We know this has been a pain point and we have been working for a while on a solution. We’re excited to tell you – we have one!

    We have successfully been able to merge all SGA locations into one Studio Director (the platform that handles our registration) account. We hope in the long term, this will provide families with more flexibility and a much easier process to manage your enrollment. In the short term, there are a few steps we need to complete to get the one-SGA account up and running for everyone!

    Important actions to complete
    1. Go to https://app.thestudiodirector.com/seattlegymnasticsacademy/portal.sd?page=Login
    2. Register a new SGA customer account for your family. You can use your same email, and if you like, your same password as you currently do (or of course you can make changes if you wish!)
    3. Add your student(s) to your account.
    4. Complete a new liability waiver – this is important to ensure no disruption in class participation.
    5. Add your primary-payment method to your account for recurring monthly billing.
    6. Save the new SGA enrollment portal link and your login information to your preferred electronic device.

    Account set-up tips:
    – List the parent / guardian(s) of who will be paying the bill and is approved to make enrollment changes on the contact information page.
    – Please only create one account for each student. Duplicate student accounts will be merged to keep student enrollment and transaction history all in one place.
    – Please list an emergency contact name and phone number on the contact information page. The emergency contact must be someone outside of the child’s household (a grandparent, neighbor, friend, etc…) that may be contacted in case of emergency, if the parent / guardian(s) are unable to be reached.

    We appreciate your help and attention to this new account set up which we hope improves your experience going forward!

    Please note: Online registration for continuous monthly recreational gymnastics classes is temporarily on hold (with the exception of Burien) as we work through the final stages of our account transition. To enroll or waitlist for continuous monthly classes during this transition, please contact our Member Services Team directly for assistance.
    Important information for families currently enrolled in continuous classes:
    Important information for families attending drop-in PLAY events:
    Important information for families interested in Burien:
    Important information for families currently enrolled in continuous classes:

    All currently enrolled students should have their new account created by August 25. This is important to ensure class enrollment is confirmed by our Member Services Staff in the new account for September classes. Failure to complete the new account set-up may disrupt class participation, as new student liability waivers and electronic payment agreements must be on file in the new account, starting September 1st.

    As new accounts are created, our Member Services staff will confirm your student’s class enrollment and waitlists in the new account. There is no need for you to “re-register,” but please allow us some time to complete our administrative processes to ensure everyone is ready to go!

    Your last payment in the current site-specific accounts will be processed on August 20th, using the payment method currently on file in your pre-existing Studio Director account. If you changed your payment method when setting up your new account and wish to have that payment method processed on August 20th, please contact the front desk for assistance.

    The new portal will officially launch for registration on August 25th, at which time you can begin pre-registering for September Indoor Playground, Parents’ Night Out and other drop-in events in your new account.

    Important information for families attending drop-in PLAY events:

    If you haven’t already set up an account in our registration portal (or in our new one-SGA portal), you can do so here.

    The new portal will officially launch for registration on August 25th, at which time you can begin pre-registering for September Indoor Playground, Parents’ Night Out and other drop-in events in your new account.

    Important information for families interested in Burien:

    Pre-registration will officially open on Thursday, August 25 at 9:00am!

    Pre-registration For SGA Burien will officially open on Thursday, August 25 at 9:00am! If you haven’t already set up an account in our registration portal (or in our new one-SGA portal), you can do so here. We’d encourage you to do this ahead of time to make your enrollment on Thursday even easier / faster!

    Our projected start date for Learn recreational classes (continuous monthly classes) is October 1, 2022. Upon enrollment you will charged for October’s tuition, plus a $55 Lifetime Registration Fee (if applicable) to secure your spot. If for any reason we must move the start date, your enrollment will be pro-rated accordingly.

    While we tried hard to cover the majority of class needs with this first schedule, we know there may not be something for everyone just yet. Please know we continually be working to add more classes, and will continue to communicate with you when big updates occur.

    We are hoping to begin running drop-in Play activities (such as Indoor Playground, Parents’ Night Out, etc) later in September, but these are not currently included in the schedule you will be viewing. We will send out more communication when we have those scheduled and ready to enroll!

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